Located in Skokie, Illinois, the Reznick Group Technology Team seeks an intern to assist in a "hands on", entry-level opportunity to gain experience in Microsoft Networking and a help desk support enviornment. The internship is slated to start in mid-November and will pay at a rate of $18-20/hour.

The Reznick Group is a $275M public accounting firm specializing in providing audit, tax and consulting services to governments, businesses, and individuals with 10 offices, nationwide.

This internship is a superb opportunity for Networking Technology, Information Technology, Information Systems, and Information Assurance and Security Engineering students to gain valuable experience in their field of study at a near-by Chicago location.  The opporuntiy will start as early as mid-November, so now is the time to apply! For specific details and expectations regarding the opporunity, please see below.

Resumes and cover letters should be sent to:

Alex Collias, Recruiting Manager
Reznick Group, P.C.
4711 W. Golf Raod
Suite 200
Skokie, IL  60076
Phone: (847) 324-7582
Fax: (847) 324-7582

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POSITION TITLE:    Information Technology Intern

COMPANY SUMMARY

Reznick Group, P.C. is a $275M national public accounting firm.  We specialize in providing audit, tax, and consulting services to governments, businesses and individuals.  We have ten offices nationwide.  This opportunity is based in our Skokie office and is expected to start around the middle of November. 

JOB SUMMARY:

The IT INTERN is a position available in the Reznick Group Technology Team under the CIO Organization.  This is a part-time/entry level position which presents an excellent opportunity to gain “hands-on” experience in a Microsoft Networking and Help Desk support environment.  

COMPENSATION RANGE:  $18 - $20 per hour [FLSA Non-Exempt position]

PRIMARY DUTIES:

• Assist IT Support Services Team with logging of Help Desk calls relating to computer hardware, software and configuration issues
• Gathers and logs incoming support request, resolution, status and follow-up information into support tracking system.
• Provides first level support to troubleshoot and resolve issues involving items such as the following;

Hardware

Laptops
Desktops
Peripherals, etc.

Software

                Systems Software (Windows XP/Vista)

Firm applications (Caseware, GoFileRoom, etc.)
Common off the shelf (COTS) applications (MS Office 2003/2007, Adobe acrobat, etc.)

                Connectivity

Network access (User Accounts, Email, Internet and LAN)
                Remote Access clients (Virtual Private Network-VPN)

Video/Audio conferencing

Mobile communication devices (Blackberry)

• Maintains inventory and tracking of hardware and software material assets.
• Using standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image.

• Utilize remote management tools such as;  Microsoft Remote Desktop and Dameware to assist users and resolve issues

• Perform basic Local Area Network troubleshooting at the desktop level to resolve end user connectivity issues.

CORE COMPETENCIES:

Education:    Candidate should currently be in the process of attaining a 2 or 4 year degree relating to Computer Science or Information Systems from an accredited University or College. 

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Technical

• Basic knowledge of installation and maintenance of Windows XP/Windows Vista operation systems.
• An understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure.
• Familiar with the application of Information Technology security concepts (Antivirus, Spam blockers, data encryption, etc.)
• Familiarity with Microsoft Office 2003/2007 suite applications (Word, Excel, Outlook, PowerPoint).
• Knowledge of troubleshooting of laptops, desktops and peripherals.
• Ability to apply critical thinking and a methodical approach to problem identification and resolution.
  

Communication

• Possess understanding of customer support concepts and skills.
• Demonstrated ability to effectively communicate both verbally and in written form to supervisors, peers and end users.

Team Environment

• Understand the concept of and actively participate in a team environment.
• Possess ability to work collectively with Team supervisors and peers on various projects.

Organizational Skills

• Possess the ability to work independently, manage and resolve multiple tasks simultaneously.
• Maintain an organized and efficient work area, including maintenance of supplies and equipment.
• Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices.

Integrity & Professionalism

·         Maintain a professional manner and appearance in the work place at all times.

·         Demonstrate integrity at all times both in and outside the workplace.

·         Always maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues or information. 

Additional Requirements

• Ability to accommodate flexibility with work schedule hours, including work of Saturday’s during tax season.